Allgemeine Geschäftsbedingungen

Rechnung  / Bezahlung
Invoices are sent with the material ordered. The invoice must be paid within 30 days of the invoice date indicated. Reminders are sent after 30 days. With each additional reminder administration and handling fee of CHF 10.00 is added to the invoice. If we receive no payment after the first reminder, we reserve the right to pursue legal action without further notice.

Invoice / Credit Cards (Master/Visa)

Delivery Claim
If the shipment does not contain the items ordered, an order claim must be sent in writing (e-mail, post, fax) within 7 working days after the receipt of goods. Material which is despatched correctly cannot be exchanged or refunded.

The ordered items are sent by regular mail (B-Post) as soon as possible. Delivery of material might be delayed due to stock availability. Partial delivery is done if not all material ordered is on stock. No extra shipment fee will be charged in this case.

If the item ordered has run out of stock and is no longer available, the customer has the right to choose an alternative product in the same price range or claim for a refund if already paid.

Delivery and billing address only within Switzerland/Liechtenstein. A list of International Cambridge Examination Centres can be found at

Beschädigung beim Transport
If electronic media such as CDs and Videos as well as other materials which are not free of charge have a defect, the material must be returned within 7 working days. The material will be replaced. Refunds are not possible. Material which has arrived damaged will only be exchanged if a Damage Report with the Post has been filed and sent to us within 7 days after the receipt of shipment.

Shipping and handling charges are CHF 5.00 per shipment.

Shipping and handling is FREE for orders with a total value of CHF 50.00 or more.

Ausnahme: Handbooks for teachers are generally free of charge. However, a shipping and handling charge of CHF 5.00 applies for more than 3 handbooks per shipment.

Material Restrictions
Institutions (schools) may order up to 10 copies of Handbooks and 50 Leaflets of each level. For larger quantities of material for special events and other occasions, the Cambridge Shop must be contacted at least 1 month in advance. Additional shipment charges may apply.

The Handbooks are not intended to be handed out to students! The students may download the Handbooks directly from our online-shop.

Cambridge English examination and promotion material is covered by international copyright laws. All rights reserved; no part of these documents may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of the Cambridge English Language Assessment. Individuals and institutions who do not observe these copyright restrictions will be liable to prosecution. Also in Switzerland!

The Court of Jurisdiction is 8400 Winterthur, Switzerland.

ZLB Züricher Landbank
8353 Elgg
Bank Clearing No. 6877
PC-No. 30-38183-6

In favour of:
16 6877
Swiss Exams GmbH

This privacy policy sets out how the Swiss Exams GmbH uses and protects any information that you give when you use this website.

The Swiss Exams GmbH is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Swiss Exams GmbH may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2008.

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Verwendung von Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links auf andere Webseiten
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Ihre Daten
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.